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Privacy Statement

We respect your privacy and are committed to protecting your personal information. This statement describes how and when we collect and uses information to provide services to you, or or when you choose to provide us with your personal information.

Information Collection

Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, a home, postal or other physical address, other contact information, title, occupation, industry, personal interests, and other information when needed to provide a service or product or carry out a transaction you have requested.

When you browse our website, you do so anonymously. We do not automatically collect ANY personal information on this site, including your email address. We do not log your IP address (the Internet address of your computer). We do not link your IP address to any personal information.

Like many other commercial websites, this website may use standard technologies, such as "cookies" and other HTML tools, to enable you to use the site. Please go to
"Cookies and Other Tracking Technologies" below for more information.

We only collect personal information when you ask to be contacted, and/or submit your personal information to us, for us to provide services to you.  Such information is not shared with any other party without your knowledge.  Examples of instances in which we may share your information include providing your information to third party companies to inspect damages, repairs, or other work to be performed when you have requested an estimate for such work from us, or sharing your information with your insurance company in processing your insurance claim.

From time to time, we receive personal information from business partners and vendors.  We only use such information if it has been collected in accordance with acceptable privacy practices consistent with this Privacy Statement and applicable laws.

Providing Information to third parties

We will not transfer your personal information to third parties without your consent, except under the similar conditions described by examples above, an under the discussion entitled "Information Sharing and Disclosure" below.

Cookies and Other Tracking Technologies

A cookie is a small data file that websites write to your computer's hard drive when you visit them.  A cookie file can contain information such as a user ID that the site uses to track the pages you have visited, but the only personal information a cookie can contain is information you supply yourself. A cookie cannot read data off your hard disk or read cookie files created by other sites.  No parts of our website uses cookies to track user traffic patterns, and we do not install any tracking cookies, software or other items designed to track your movements on the internet.  Notwithstanding that, other sites that we link to from our site MAY contain such items.  We cannot guarantee that any other site not in our control may or may not be using such items.  It is therefore your sole responsibility and decision whether to risk using the links to other sites.

If you prefer not to receive cookies while browsing our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser, although you may not be able to use this website if you do so. In particular, you may be required to accept cookies in order to complete certain actions on our, or use/navigate through many parts of our website.

How We Use Information Collected

We use information only to fulfill your requests for certain services, and to better understand your needs and provide you with appropriate services. We do not use your information to send you, or to have any third party send you direct marketing information, or contact you, unless you instruct us to do so.

Information Sharing and Disclosure

Information you share with us will not be shared with any other parties, except as described above, or unless you request that we do so.  Inside the website, data is stored in controlled servers with limited access. Your information may be stored and processed in the United States or other countries where our web servers or representatives are located.  We may send your personal information to other companies or people under any of the following circumstances:

    when we have your instruction to share the information;
    if sharing your information is necessary to provide a product or service you have requested (If your information is shared with third parties we will only provide the information they need to deliver the service you requested, Such companies are prohibited from using your information for any other purpose;
    to pass your information to another one of our representatives to provide services to you; and
    to provide you with the information and services you've requested from us.

We will also disclose your personal information if required to do so by law, to enforce our Terms of Use, or in urgent circumstances, to protect personal safety, the public or our website.

Your Ability to Access, Update or Deactivate Your Information

We will retain in our files in our offices, such personal information you have given us, in the form of names, addresses, etc., that have been entered into our estimating software, given to us in physical form by you or by your insurance company or insuranc claim third party administrator, or emailed to us, both for our business records, and to perform our services, and comply with legal requirements as permitted by law. Such information is no more than other companies would maintain on customers, such as service companies that maintain customer records in their computers and/or files.

Data Security

We safeguard the security of the data you send us with physical, electronic, and managerial procedures. In certain cases,  such as when you elect to make a credit card payment, your submittal form is submitted to an outside party.  The parties handling your credit card processing use industry-standard SSL-encryption to enhance the security of sensitive data transmissions. While we strive to protect your personal information, we cannot ensure the security of the information you transmit to us, or to other such third parties, and so we urge you to take every precaution to protect your personal data when you are on the Internet.

Some parts of this site contain data or forms that contain your personal information.  Such sections of the site are NOT accessable to the general public and require the use of a username and password login in order to access the information, and even when logged in, no one can access any information other than their own.  Our staff are the only people that can access all such information, and even then access is limited to certain principal individuals within our organization.  Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser, with anti-virus and anti-spyware security software.

Children and Privacy

Our websites do not target and are not intended to attract anyone who is not an adult. We do not knowingly solicit personal information from children or send them requests for personal information.

Third Party Sites

We do not share your personal information with third-party websites and we are not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies. Our website may contain links to websites operated by other companies. Although we choose our business partners carefully, we are not responsible for the privacy practices of web sites operated by third parties that are linked to our site or linked to from our site. Once you have left our website, you should check the applicable privacy statement of the third party website to determine how they will handle any information they collect from you.

Changes to this Privacy Statement

We will amend this privacy statement from time to time. If we make any substantial changes in the way we use your personal information we will make that information available by posting a notice on this site.

Questions or Suggestions

If you have questions or concerns about our collection, use, or disclosure of your personal information, please email us using the email addresses under "LOCATIONS & CONTACT INFO".

This document was last updated July 2, 2009.


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